Welcome, Star Wars fans! At Galaxy Gear Store, we’re passionate about bringing the galaxy to your doorstep. Whether you’re a seasoned collector or preparing for your first convention, we’ve compiled this list of common questions to help you navigate your shopping experience. May the Force be with you!

Product Questions

Q: What types of costumes do you offer?
A: We specialize in premium Star Wars costumes from across the galaxy! Our collection includes detailed outfits for characters like Anakin Skywalker, Darth Vader, Boba Fett, Clone Troopers, Chewbacca, C-3PO, Darth Maul, AT-AT Drivers, and Captain Phasma. Each costume is crafted for authenticity and impact.
Q: What kinds of lightsabers are available?
A: Arm yourself with our range of lightsabers, from basic models perfect for beginners to advanced Electronic and Black Series FX Lightsabers that feature realistic sounds and lights. Whether you’re joining the Jedi or the Sith, we have the perfect weapon for you.
Q: Are the costumes and accessories officially licensed?
A: We partner with trusted manufacturers to bring you high-quality gear that captures the spirit of the Star Wars universe. While some items are officially licensed, others are premium replicas designed for dedicated fans.

Ordering & Account Questions

Q: How do I create an account?
A: You can create an account during checkout! This allows you to track your orders, save your shipping preferences, and view your order history for faster future purchases.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly (within 1-2 days), so we can only assist if we reach your request before shipment.

Payment Questions

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted and secure.
Q: Is my payment information secure?
A: Absolutely! We use advanced encryption technology to protect your personal and payment information. Your data security is our priority.

Shipping & Delivery Questions

Q: Where do you ship?
A: We ship globally to bring the galaxy to you! However, due to current logistical constraints, we are unable to deliver to Asia and a few remote areas. We apologize for any inconvenience and are working to expand our reach.
Q: What are my shipping options?
A: We offer two options to suit your needs:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Arrives within 10-15 days after dispatch. Perfect for when you need your gear fast!
– Free Shipping: Available on orders over $50, shipped via EMS. Arrives within 15-25 days after dispatch. Great for patient fans watching their credits!
Q: How long does order processing take?
A: Our team (our dedicated “droids”) processes all orders within 1-2 business days before handing them off to our shipping partners. You’ll receive a tracking number once your order is dispatched!
Q: Can I track my order?
A: Yes! Once your order is dispatched, we’ll send you a confirmation email with a tracking number. You can use this to follow your package’s journey in real-time.

Returns & Exchanges Questions

Q: What is your return policy?
A: If you’re not completely satisfied with your purchase, you may return it in its original condition within 15 days of receipt for a refund or exchange. Please note that shipping costs are non-refundable.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at [email protected] within the 15-day window. Include your order number and the reason for the return. We’ll provide you with instructions and the return address.
Q: What if my item is defective or incorrect?
A: We apologize for any error on our part! If you receive a defective or incorrect item, contact us immediately. We will cover the return shipping costs and send you a replacement or issue a full refund.

Still Have Questions?

Our customer service team is here to help! Reach out to us at [email protected].

May the Force be with you!

Galaxy Gear Store Crew